Refund policy

Solbasium Return Policy applies to orders placed on www.solbasium.com.

Consumer products (cold plunges, Quantum Roller, recovery pads, massage gun, accessories). Unused, unopened products in their original packaging may be returned within 30 days of delivery. Email support@solbasium.com with your full name, order number and reason for the return. Every return needs written authorization before it ships. The customer pays return shipping, and a 20% restocking fee applies to all elective returns. Refunds go to the original payment method after the product is received and inspected. Items returned damaged, used or incomplete will be refused.

Commercial equipment (Nova, Flex, Helios, hyperbaric chambers, cryotherapy chambers, saunas, and custom products) is built to order and is non-returnable and non-refundable once production has begun or the unit has shipped. Deposits are non-refundable once production begins. If an order is cancelled, the customer pays for work already completed and costs already incurred. Damage in transit and defects are handled under our Warranty Policy.

Product substitutions. Solbasium reserves the right to substitute any product, model or component with one of equivalent or greater function, specification and performance. Substituted products may differ in appearance, color, finish, dimensions, branding or manufacturer. Where a substitution changes site requirements such as power, dimensions or weight, Solbasium will notify the customer before shipment. A substitution of equivalent or greater function is not grounds for cancellation, refund, withholding payment or a chargeback.

Final payment. The balance on deposit orders is due within 14 days of Solbasium's written ready-to-ship notice. After that, a storage and handling fee of $50 per day, per unit, applies until the balance and all fees are paid in full. If the balance and fees remain unpaid 30 days after the due date, Solbasium may cancel the order, retain the deposit to cover costs incurred, and resell the unit.

Refused or undeliverable shipments. Parcel shipments that are refused, undeliverable to the address the customer supplied, or returned to our warehouse incur a $50 fee per box. International returns incur a 20% restocking fee, and international shipping is non-refundable.

Delays in manufacturing, freight or customs are not grounds for cancellation, a refund, withholding payment, a chargeback or damages.

See our Shipping & Returns page for full details.