Our consumer product line includes the Quantum Roller, Recovery Pads, Massage Gun, and related accessories.

If your product arrives damaged, defective, or materially different from what was ordered, please contact our Support Team immediately so we can evaluate the situation and determine the most appropriate resolution.

Applies to Nova, Flex, Helios, Hyperbaric Oxygen Chambers, Infrared Saunas, and future commercial equipment.

These products are engineered, manufactured, assembled, tested, and often shipped specifically for each customer. Because of this, commercial products generally cannot be returned simply because a customer changes their mind after production has begun or after shipment.

Many commercial products are manufactured specifically for each customer. Once production has commenced:

• Deposits may become non-refundable
• Order modifications may not be possible
• Cancellation requests are reviewed individually
• Additional costs may apply depending on production status

Orders may be modified before production begins. Manufacturing schedules begin shortly after order confirmation, and once production has commenced, changes may not be possible.

Cancellation fees may apply, and custom-built products may become non-refundable after manufacturing begins.

Estimated shipping dates are estimates only. Delays can occur due to circumstances beyond our reasonable control, including manufacturing delays, supplier shortages, customs inspections, ocean and air freight schedules, port congestion, weather, transportation disruptions, government actions, labor shortages, and force majeure events.

Such events do not automatically create a right to cancel an order or request damages.

Freight deliveries typically require a scheduled appointment. Please inspect your shipment carefully upon arrival.

• Photograph any visible damage before signing delivery paperwork
• Visible damage should be documented before accepting delivery
• Concealed damage should be reported to our Support Team promptly

If a customer refuses delivery of equipment that conforms to the original order, Solbasium reserves the right to deduct applicable freight, storage, handling, administrative, and other reasonable costs before issuing any refund, where applicable.

Approved refunds are processed using the original payment method whenever possible.

Original shipping charges, white glove delivery, installation, financing costs, customs duties, brokerage fees, and similar third-party expenses are generally non-refundable.

Every return requires written authorization from Solbasium before shipment. Unauthorized returns may be refused, or may not qualify for repair, replacement, store credit, or refund.

To the extent permitted by law, Solbasium is not liable for loss of business, downtime, lost profits, consequential damages, or special damages.

Maximum liability is limited to the original purchase price where permitted by law.

We ask that customers contact Solbasium before initiating a payment dispute. Chargebacks involving manufactured, shipped, or delivered products may be contested using production records, freight documentation, signed delivery receipts, and related evidence.

If you have questions regarding your order, manufacturing timeline, delivery, or return request, our Support Team is here to help.

Email: support@solbasium.com
Phone: (866) 640-0835