Shipping & Returns.

Consumer products include, but are not limited to, the Quantum Roller, Recovery Pads, Massage Gun, accessories, and future consumer wellness products.

At Solbasium, customer satisfaction is extremely important to us. If your product arrives damaged, defective, or materially different from what was ordered, please contact our Support Team immediately so we can evaluate the situation and determine the most appropriate resolution.

Unused, unopened consumer products in their original packaging may be returned within 30 days of delivery with prior written authorization. The customer pays return shipping, and a 20% restocking fee applies to all elective returns. Items returned damaged, used or incomplete will be refused.

All return requests require prior written authorization from Solbasium before any product is returned. Products returned without authorization, proof of purchase, original accessories, or packaging will be refused and do not qualify for repair, replacement, store credit, or refund.

Our goal is always to provide a fair solution while protecting the integrity of our products and maintaining the highest level of customer service.

Many commercial products are manufactured specifically for each customer. Once production has commenced:

• Deposits are non-refundable
• Order modifications are not possible
• The customer is responsible for work already completed and costs already incurred

Deposit orders require payment of the remaining balance before the unit ships. Solbasium will notify the customer in writing when the unit is ready to ship.

• The balance is due within 7 days of the ready-to-ship notice
• After that, a storage and handling fee of $50 per day, per unit, applies until the balance and all fees are paid in full
• If the balance and fees remain unpaid 30 days after the due date, Solbasium may cancel the order, retain the deposit to cover costs incurred, and resell the unit
• Delivery and installation are scheduled only after the balance and all fees are paid in full

Orders may be modified before production begins. Manufacturing schedules begin shortly after order confirmation, and once production has commenced, changes are not possible.

• Cancellation fees apply
• Custom-built products become non-refundable once manufacturing begins
• Cancelled custom orders are charged for work completed

Solbasium reserves the right to substitute any product, model or component with one of equivalent or greater function, specification and performance.

• Substituted products may differ in appearance, color, finish, dimensions, branding or manufacturer
• Where a substitution changes site requirements such as power, dimensions or weight, Solbasium will notify the customer before shipment
• A substitution of equivalent or greater function is not grounds for cancellation, refund, withholding payment or a chargeback

Red light therapy beds and cryotherapy units average 8–12 weeks from order. Delivery and installation are scheduled once the order is paid in full. Tracking numbers are provided once the unit ships; there is no tracking during manufacturing.

Estimated shipping dates are estimates only. Delays can occur due to circumstances beyond our reasonable control, including:

• Manufacturing delays
• Supplier shortages
• Customs inspections
• Ocean freight
• Air freight
• Port congestion
• Weather
• Transportation disruptions
• Government actions
• Labor shortages
• Force majeure events

These events do not create a right to cancel an order, request a refund, withhold payment, initiate a chargeback, or claim damages. Our team will keep you informed of any change to your delivery timeline.

Freight deliveries require a scheduled delivery appointment. Please inspect your shipment carefully when it arrives.

• Inspect all packaging before signing delivery paperwork
• Photograph any visible damage before accepting delivery
• Note visible damage on the delivery receipt
• Report concealed damage or missing parts to our Support Team within 48 hours of delivery, with photos

Visible damage must be documented before accepting delivery.

Commercial customers are responsible for ensuring their location is ready before delivery and installation. Please confirm:

• Clear access from the delivery vehicle to the installation room
• Door and hallway clearances for the crated unit
• Electrical requirements installed and inspected
• Flooring rated for the equipment weight
• Installation access for our team
• Lift, elevator, or equipment requirements

Additional delivery attempts, storage fees, or rescheduling costs resulting from an unprepared site are the customer's responsibility.

If a customer refuses delivery of equipment that conforms to the original order, Solbasium reserves the right to deduct applicable freight, storage, handling, administrative, and other reasonable costs before issuing any refund, where applicable.

Parcel shipments that are refused, undeliverable to the address the customer supplied, or returned to our warehouse incur a $50 fee per box.

Approved refunds are processed using the original payment method whenever possible.

Original shipping charges, white glove delivery, installation, financing costs, customs duties, brokerage fees, and similar third-party expenses are non-refundable.

Every return requires written authorization from Solbasium before shipment. Unauthorized returns will be refused and do not qualify for repair, replacement, store credit, or refund.

To request authorization, contact support@solbasium.com with your order number, product, and the reason for your request.